1. Order Processing
* Orders are processed by the respective vendor within **3 business days** of confirmation, unless otherwise noted on the product listing (e.g., for made-to-order items). * You will receive a confirmation email/SMS once your order is placed, and another once it is dispatched with tracking details (where available).
2. Shipping Coverage
Prembazaar ships pan-India. Some products, due to their handmade or perishable nature, may have restricted shipping zones — this will be indicated on the product page.
3. Delivery Timelines
* Estimated delivery timelines vary by vendor location (across Tamil Nadu's 38 districts) and destination, typically **4–10 business days**. * Remote or rural destinations may take longer. * Timelines are estimates and not guarantees; delays may occur due to logistics disruptions, weather, or regional factors beyond our control.
4. Shipping Charges
* Shipping charges, if applicable, are calculated at checkout based on weight, distance, and vendor. * Free shipping thresholds or promotions (if any) will be displayed on the Platform.
5. Tracking
* Once dispatched, a tracking link/ID will be shared via email/SMS or visible in your "My Orders" section. * For orders without real-time tracking (some regional couriers), vendors will provide delivery status updates on request.
6. Delivery Issues
* If a package is significantly delayed, marked delivered but not received, or arrives damaged, contact Prembazaar support within **\[Insert number] days** of the expected/actual delivery date. * Damaged-in-transit items are handled under our Returns \& Refunds Policy.
7. Undeliverable Orders
* If an order cannot be delivered due to an incorrect address, unavailability of the recipient, or refusal of delivery, it will be returned to the vendor. Buyers may be liable for re-shipping charges for a second delivery attempt.
8. Contact Us
For shipping-related queries: * **Email:** prembazaar11@gmail.com * **Phone:** 9600035400