Prembazaar is a marketplace connecting buyers with independent artisanal vendors across Tamil Nadu. Because many products are handmade, region-specific, or produced in small batches, each vendor sets and fulfils their own return terms — but Prembazaar mediates all disputes to ensure fair outcomes for buyers.
1. General Return Eligibility
Unless a specific vendor's product page states otherwise, items may be eligible for return within **2 days** of delivery if: * The item received is damaged, defective, or significantly different from what was described/shown * The wrong item was delivered * The item is unused, in its original packaging, and in resellable condition (for non-defective returns)
2. Non-Returnable Items
The following are typically **not eligible** for return unless defective or damaged on arrival: * Perishable or food items * Customized or made-to-order artisanal products * Items marked "final sale" on the product listing * Products where the packaging/tags have been removed and the item has been used Each vendor's listing will indicate if a product falls under a non-returnable category.
3. How Returns Work
1. **Raise a request:** Contact Prembazaar support or use the "Return/Report Issue" option on your order within the eligible window, with photos/description of the issue. 2. **Vendor response:** The request is forwarded to the vendor, who is expected to respond within **7 business days** with a resolution (replacement, pickup, or refund approval). 3. **Platform mediation:** If the vendor does not respond, disputes the claim, or the buyer and vendor cannot agree, Prembazaar reviews the evidence (photos, order details, communication) and makes a binding decision to protect both parties fairly. 4. **Resolution:** Approved returns are either picked up by the vendor's courier or the buyer may be asked to ship the item back (return shipping costs are covered by the vendor if the item is defective/wrong; otherwise may be borne by the buyer).
4. Refunds
* Once a return is approved and the item is received back (or waived, in case of damaged/lost items with sufficient evidence), Prembazaar processes the refund. * Since payments are collected by Prembazaar and only released to vendors after the return window, refunds for eligible claims are issued directly by Prembazaar — **you do not need to wait on the vendor for the refund itself.** * Refunds are credited to the original payment method within **7 business days** of approval. * For COD orders, refunds are issued via bank transfer or UPI to a buyer-provided account.
5. Replacements
Where available, buyers may choose a replacement instead of a refund for defective, damaged, or wrong items, subject to stock availability with the vendor.
6. Cancellations
* Orders can be cancelled free of charge before they are shipped/dispatched by the vendor. * Once an order is marked as shipped, it cannot be cancelled and must follow the return process above upon delivery.
7. Disputed Claims
If a vendor and buyer disagree on the condition of a returned item or the validity of a claim, Prembazaar's support team acts as the final decision-maker based on the evidence submitted by both parties. This decision is final and binding within the Platform's dispute process.
8. Contact Us
To raise a return, refund, or dispute: * **Email:** prembazaar11@gmail.com * **Phone:** 9600035400 * Include your order ID, photos of the item, and a description of the issue.