Prembazaar ("Prembazaar," "we," "us," "our") operates the website prembazaar.com (the "Platform"), which connects artisanal and non-food product vendors across Tamil Nadu with buyers across India. This Privacy Policy explains how we collect, use, share, and protect information when you use the Platform as a buyer, vendor, or visitor. By using the Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
1.1 Information you provide directly
* **Account details:** name, email address, phone number, password, and delivery address(es) * **Vendor details (for vendors):** business/shop name, district and location, product categories, GSTIN or business registration details (if applicable), bank account or UPI details for payouts, ID proof for verification * **Order details:** items purchased, quantities, shipping address, billing address * **Payment details:** processed through our third-party payment gateway — Prembazaar does not store full card numbers or CVV * **Communications:** messages sent to customer support, reviews, ratings, and feedback
1.2 Information collected automatically
* IP address, browser type, device information, operating system * Pages visited, time spent, click patterns, referring URLs * Cookies and similar tracking technologies (see Section 7)
1.3 Information from third parties
* Payment confirmation status from our payment gateway partner * Delivery status from logistics/shipping partners * Information from login providers if you sign in via Google/Facebook (if enabled)
2. How We Use Your Information
We use collected information to: * Create and manage buyer and vendor accounts * Process orders, payments, and vendor payouts * Arrange shipping and delivery, and provide order tracking * Verify vendor authenticity and product claims (e.g., district-of-origin, artisanal sourcing) * Respond to customer support requests and mediate return/refund disputes * Send order confirmations, shipping updates, and service-related communications * Send promotional communications (only with your consent; you may opt out at any time) * Improve the Platform, prevent fraud, and maintain security * Comply with legal obligations under Indian law
3. How We Share Your Information
We share information only as necessary to operate the Platform: * **With vendors:** buyer name, delivery address, and order details necessary to fulfil and ship an order * **With buyers:** vendor/shop name and location, to support informed purchasing * **With payment gateway partners:** to process payments and refunds securely * **With logistics/courier partners:** to deliver orders and provide tracking * **With service providers:** hosting, analytics, and customer support tools, bound by confidentiality obligations * **With authorities:** where required by law, court order, or to protect the rights, safety, or property of Prembazaar, vendors, or buyers We do **not** sell your personal information to third parties for their own marketing purposes.
4. Data Retention
We retain personal information for as long as your account is active and as necessary to fulfil orders, resolve disputes, enforce our agreements, and comply with legal/tax obligations (typically as required under Indian tax and consumer protection law). You may request deletion of your account data subject to Section 8.
5. Data Security
We use reasonable technical and organizational measures (encryption in transit, restricted access, secure payment gateway integration) to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Subject to applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to: * Access the personal data we hold about you * Request correction of inaccurate or incomplete data * Request deletion of your data, subject to legal/order-related retention needs * Withdraw consent for marketing communications at any time * Lodge a grievance with our Grievance Officer (Section 9)
7. Cookies
We use cookies and similar technologies to keep you logged in, remember cart items, understand site usage, and improve performance. You can control cookies through your browser settings; disabling cookies may limit some Platform features.
8. Data of Minors
The Platform is intended for users who are 18 years or older, or minors using it under the supervision of a parent/guardian. We do not knowingly collect personal information from children without such supervision.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are: * **Name:** \[Insert name] * **Email:** \[Insert grievance email] * **Address:** \[Insert registered address, Tamil Nadu]
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via the Platform or email. Continued use after changes constitutes acceptance.
11. Contact Us
For privacy-related questions, contact: * **Email:** Prembazaar11@gmail.com * **Phone:** 96000 35400 * **Address:** A506 Catalunya city siruseri Chennai 603103