This Payment Policy explains how payments work on Prembazaar between buyers, the Platform, and vendors.
1.How Payments Work
* All payments for orders placed on Prembazaar are made **to Prembazaar**, not directly to individual vendors. * Once an order is successfully delivered (or after the applicable inspection/return window described in our Returns \& Refunds Policy has passed without a valid claim), Prembazaar releases the corresponding payout to the vendor, less any applicable platform commission or fees. * This structure allows Prembazaar to hold funds as a safeguard for buyers and to mediate disputes before releasing payment to vendors.
2. Accepted Payment Methods
We accept payments via: * UPI (Google Pay, PhonePe, Paytm, etc.) * Debit cards and credit cards * Net banking * Other methods enabled through our payment gateway partner Cash on Delivery (COD) availability, if offered, will be indicated at checkout on a per-order or per-vendor basis.
3. Payment Processing \& Security
* All online payments are processed through a PCI-DSS compliant third-party payment gateway. * Prembazaar does not store your full card number, CVV, or net banking credentials. * You will receive an order confirmation and payment receipt via email/SMS upon successful payment.
4. Pricing
* Prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise. * Shipping charges, if any, are shown separately at checkout before payment. * Prembazaar reserves the right to correct pricing errors; if a listed price is materially incorrect, we will notify you before processing the order and you may cancel for a full refund.
5. Failed or Pending Payments
* If a payment fails but an amount is debited from your account, it is typically auto-reversed by your bank/payment provider within 5–7 business days. * If the amount is not reversed automatically within this window, contact us with your transaction reference for assistance.
6. Vendor Payouts
* Vendors receive payouts to their registered bank account or UPI ID on file with Prembazaar. * Payouts are released on a periodic cycle (e.g., weekly) after deducting the platform commission, and after the buyer's return/dispute window has closed. * Vendors are responsible for ensuring their payout details are accurate and up to date.
7. Disputes and Chargebacks
* If you believe you were incorrectly charged, contact Prembazaar support before initiating a chargeback with your bank, so we can investigate and resolve the issue directly. * Fraudulent chargebacks may result in account suspension.
8. Contact Us
For payment-related queries: * **Email:** [prembazaar11@gmail.com] * **Phone:** [96000 35400]